At Muse Wears, we are committed to providing high-quality clothing and exceptional customer service.
Below are the conditions of our exchange and refund policy, adapted for the United States:
1. Exchanges
You may request an exchange within 30 calendar days from the date you receive your order.
Clothing items must be in perfect condition, unused, unwashed, and in their original, intact packaging, with all tags attached.
To initiate an exchange, contact our customer service team at Contact@musewears.com, specifying your order number and the reason for your request.
Return shipping costs are the responsibility of the customer, except in cases of defective items or shipping errors made by Muse Wears.
2. Refunds
You may request a refund within 30 calendar days after receiving your order.
Products must be returned in the same condition as received — unused, unwashed, and in their original packaging.
Once the returned item is received and inspected, the refund will be issued within 7 to 10 business days.
Initial shipping costs are non-refundable, except in cases of defective products or shipping errors caused by Muse Wears.
3. Defective or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer service immediately.
In these cases, Muse Wears covers the return shipping costs and arranges a replacement or refund without complications.
4. Exceptions
For hygiene and safety reasons, certain categories of clothing cannot be returned or exchanged, such as:
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Intimate apparel (underwear, lingerie, bodysuits)
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Swimwear
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Personalized or customized items
Any specific conditions will be detailed directly on each product page.
5. Contact
For any questions regarding an exchange or refund, you can contact us at:
📧 Email: Contact@musewears.com
🌐 Website: www.musewears.com
Muse Wears – Your satisfaction is our priority. We are committed to handling every request with care, efficiency, and transparency.